Complaints Policy
Last updated: February 1, 2026
1. Introduction
BADDIES is committed to providing a high-quality service to all users. We take complaints seriously and aim to resolve them promptly and fairly. This policy outlines how you can submit a complaint and how we will handle it.
2. How to Submit a Complaint
You may submit a complaint by emailing complaints@joinbaddies.com. Please include: (a) your username or registered email address; (b) a detailed description of your complaint; (c) any relevant evidence or documentation; (d) your desired resolution. We aim to acknowledge receipt of your complaint within 48 hours.
3. What We Will Do
Upon receiving your complaint, we will: (a) acknowledge receipt within 48 hours; (b) investigate the matter thoroughly; (c) keep you informed of progress; (d) provide a final response within 14 business days. If we require additional time, we will notify you and explain the reason for the delay.
4. Types of Complaints
We handle complaints relating to: (a) account issues and access problems; (b) billing and payment disputes; (c) content-related concerns; (d) privacy and data protection matters; (e) technical issues with the platform; (f) conduct of other users or creators. For content removal requests under copyright law, please refer to our DMCA Policy.
5. Escalation
If you are not satisfied with our initial response, you may request escalation to a senior member of our team by replying to our response email with "ESCALATE" in the subject line. Escalated complaints will be reviewed within 7 additional business days.
6. External Resolution
If you remain dissatisfied after our internal process, you may have the right to seek external resolution through: (a) your local consumer protection authority; (b) relevant regulatory bodies in your jurisdiction; (c) alternative dispute resolution services. EU users may also use the European Commission's Online Dispute Resolution platform.
7. Contact
For all complaints, please contact us at complaints@joinbaddies.com.